Member Engagement Strategist
The rewards of member acquisition should be celebrated but the joy can be short-lived if the organisation has not created a vibrant member engagement and retention ecosystem.
Pratiko can develop and execute practical and cost-effective solutions
to create an extremely-satisfying experience for members
that can lead to a sustainable future for the member-based organisation.
Our Member Acquisition, Retention & Engagement services include --
Benchmark the current benefits and features to attract new members
Survey members to know your Net Promoter Score, and beyond
Unlock the reasons why members join
Get to know your member avatar
Know how to help solve the problems and challenges members face
Identify where you can improve your relationship with members
Setting goals for your membership engagement strategy
Analyse the member engagement spectrum
Define the member engagement metrics
Identify and nurture those members that act as 'ambassadors'
Explore the reasons that contribute to member apathy
Collect meaningful feedback from members to enrich member services
Audit the effectiveness of current retention and engagement activities
Multi-dimensional analysis of membership growth
Statistical reporting of member attrition to reveal key areas requiring improvement
Contact Us to arrange a consultation at your organisation to discuss your Member Engagement & Retention requirements